Q. Are your products organic?
A. We use organic, sustainable, and fair-trade ingredients whenever possible. Our processing kitchen is not certified organic, and often the small farmers from which we source our ingredients are not able to get organic certification, so our products are not currently certified organic.
Q. Are your products vegan / gluten free / egg free / dairy free / nut free, etc?
A. All of our syrups are vegan, gluten-free, nut-free, egg-free, dairy-free and just about everything else-free. They contain the highest-quality sugar, amazing herbs and spices, a touch of citric acid, and that's it.
Q. What is a Rich Simple Syrup?
A. It's awesome! Decadent! Delicious! What else do you need to know? Well, since you asked nicely: it's a double strength syrup, which means it has twice the concentration of sugar as a regular simple syrup. You use less, so a bottle last longer. It's also thick, which means it can be used in place of honey or maple syrup.
Q. Do the syrups need to be refrigerated?
A. Yes, they should be refrigerated once open.
Q. How long will the syrups last?
A. Unopened, at least two years. They'll last fairly indefinitely if refrigerated, and they will be safe to use. If they are left at room temperature for a long time (days or weeks), or you manage to get some bacteria in there, it is possible they could get moldy - this should be noticeable visibly and by smell - in which case, they should be thrown out. The flavors may deteriorate over time though, so they might not be as amazing after a couple years. Throw together some cocktails, or have a pancake party, then get yourself a freshie!
Q. Do you use additives or artificial flavors?
A. No, we use nothing artificial, and no preservatives.
Q. What about citric acid?
A. The citric acid is there to stabilize the solution, which keeps it from crystalizing. We use a tiny amount, and our citric acid is non-GMO and for use in organic products.
Q. What should I do if my syrup has separated?
A. Separation will occur; just shake the bottle and you're good to go.
Q. What should I do if my syrup has crystalized?
A. Temperature changes or long storage could cause crystallization. You can microwave the bottle (without the metal lid) for a minute or two, or submerge the bottle (with the lid on) in simmering water for 15 minutes, which should melt the crystals back into the syrup.
Q. Do you offer wholesale pricing?
A. We do! Email us through the Contact Us form.
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